Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 231-864-3139 or make an appointment online!
Great overall experience. Clean, organized shop. Friendly. A wonderful, full service, small town business. Thanks so much for the fine and knowledgeable service on the 64 GTO. Nice to know real mechanics are still out there.
Dian & Craig, 06/13/2023
Northstar Auto has never let me down. They identify your problems and don't sell you services that are not needed. They treat you more like family than just another customer. This trip my car windshield washer was not working. They quickly discovered that mice had made my car there home while I was in Florida. They chewed through the washer tube and had filled my filters full of seeds and nuts. They also noticed I needed my brake fluid changed. They repaired my windshield washer tube, replaced my filters, and replaced my old brake fluid. They provided me with transportation home while they did the brake fluid so I would not have to sit there all day. How many auto places do that for there customers? Northstar Auto is family owned and go above and beyond to get you back on the road.
Bill Packer, 04/11/2023
Awesome thanks for the service Mike
Terry Longton, 02/19/2023